Start Treatment

Privacy Policy

Effective Date: June 22,2026
Welcome to DermOnDemand (“DermOnDemand,” “we,” “our,” or “us”). We value your trust and are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you access or use our website, telemedicine platform, forms, communications, and related services (“Services”).
Medical services provided through DermOnDemand are rendered by Joel Kopelman, MD, FACS, and his affiliated medical practice, or other appropriately licensed healthcare professionals affiliated with the practice.
By using our Services, you acknowledge and consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information
  • Name
  • Date of birth
  • Address
  • Telephone number
  • Email address
  • Emergency contact information
  • Insurance information, if applicable
  • Payment and billing information

Health Information
  • Medical history
  • Current symptoms and diagnoses
  • Allergies
  • Medications
  • Laboratory results
  • Photographs and videos submitted by you
  • Prescription information
  • Treatment plans
  • Communications with providers

Technical Information
  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website usage information
  • Cookies and analytics data
  • Login information
  • Geolocation information based on your device or IP address

Payment Information
Payments are processed by third-party payment processors. DermOnDemand does not store complete credit card numbers or payment credentials.

2. How We Use Your Information

We may use your information to:
  • Provide telemedicine consultations, diagnosis, treatment recommendations, and follow-up care;
  • Communicate with you regarding appointments, prescriptions, laboratory testing, and medical updates;
  • Verify identity and physical location for licensure compliance;
  • Process payments;
  • Improve website functionality and user experience;
  • Maintain medical records;
  • Perform quality assurance and practice management functions;
  • Comply with federal and state laws;
  • Prevent fraud, abuse, or unauthorized access;
  • Defend legal claims or enforce our policies.

3. Electronic Communications

By using DermOnDemand, you consent to receiving communications electronically, including by email, text message, patient portal, or telephone.
These communications may include:
  • Appointment reminders;
  • Prescription updates;
  • Laboratory notifications;
  • Billing information;
  • Medical recommendations;
  • Customer support responses.
Although we use commercially reasonable safeguards, electronic communications are not completely secure. You acknowledge the risks associated with email, text messaging, and internet-based communications.

4. How We Share Information

We do not sell your protected health information.

We may share information:

With Treating Providers

Your information may be shared with physicians, physician assistants, nurse practitioners, medical assistants, nurses, and other healthcare personnel involved in your care.

With Third-Party Service Providers
We may share information with vendors and service providers who assist us in operating the practice, including:
  • Electronic medical record providers;
  • Pharmacy services;
  • Laboratory providers;
  • Payment processors;
  • Cloud storage providers;
  • Website hosting providers;
  • Analytics providers;
  • Email and communication vendors;
  • Billing and administrative vendors.

These entities may have access to information necessary to perform their services and are contractually obligated to protect such information.

Business Associates
Certain vendors may act as Business Associates under HIPAA and are required to safeguard protected health information in accordance with applicable laws.

For Legal and Regulatory Purposes
We may disclose information:
  • As required by law;
  • In response to subpoenas or court orders;
  • To governmental agencies and licensing boards;
  • To prevent fraud or abuse;
  • To protect the rights, safety, and property of patients, providers, and the public;
  • To comply with public health reporting requirements.

Practice Transactions
In the event of a merger, acquisition, sale, or restructuring, information may be transferred as part of the transaction, subject to applicable privacy laws.

5. Cookies and Analytics

DermOnDemand may use cookies, pixels, and analytics tools to improve website functionality and user experience.
These technologies may collect:
  • Website activity;
  • Browser information;
  • Device information;
  • IP addresses;
  • Referral sources.
You may disable cookies through your browser settings, although some website features may not function properly.

6. Data Security

We employ commercially reasonable administrative, technical, and physical safeguards to protect your information.
These safeguards may include:
  • Encryption;
  • Secure servers;
  • Access controls;
  • Password protection;
  • Multi-factor authentication where applicable;
  • HIPAA-compliant software vendors.
Despite these efforts, no electronic transmission or storage system is completely secure. We cannot guarantee absolute security and disclaim liability for unauthorized access, cyberattacks, theft, data breaches, or other events beyond our reasonable control.

7. Data Retention

Medical records and related information are retained for the period required by applicable federal and state laws and professional record retention requirements.

Information may be retained even after your relationship with DermOnDemand ends.

8. Your Rights

Subject to applicable laws, you may have the right to:
  • Access your information;
  • Request corrections;
  • Request restrictions on certain disclosures;
  • Request copies of your records;
  • Request deletion of certain non-medical information;
  • Withdraw consent where permitted by law.
Certain information, including medical records, may not be deleted when retention is required by law or professional obligations.

9. Minors

DermOnDemand does not knowingly provide Services directly to individuals under eighteen (18) years of age without appropriate parental or legal guardian involvement and consent.

10. Third-Party Websites

Our Services may contain links to third-party websites or services. DermOnDemand is not responsible for the privacy practices, content, or security of third-party websites.

11. HIPAA

Protected Health Information (“PHI”) maintained by the practice may also be governed by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), applicable state privacy laws, and professional confidentiality obligations.

Nothing in this Privacy Policy limits rights provided under HIPAA or other applicable laws.

12. Interstate Practice and Location Verification

To comply with medical licensing laws, DermOnDemand may collect and verify your physical location at the time of services.

Medical services may only be provided by healthcare professionals licensed in the state where the patient is physically located during the encounter.

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes become effective upon posting the revised Privacy Policy. Continued use of the Services constitutes acceptance of any revised Privacy Policy.

14. Contact Information

If you have questions regarding this Privacy Policy, requests regarding your information, or concerns about privacy practices, please contact DermOnDemand through the contact information provided on our website.

By using DermOnDemand, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Start Treatment